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Chacewater Health Centre
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Hours of Opening
Monday - Friday 8.30.am - 6.00.pm |
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The Practice The Doctors Registration Appointments Services Prescriptions Home Visits Disabled Patients Special Clinics Emergencies Devoran Responsibilities Useful Numbers
The Chacewater Health Centre is part of a
group practice of two full-time and three part-time doctors. The
doctors also work at the Devoran Surgery. The practice area covers the
triangle between Truro, Redruth and Penryn. We care for patients from
all the villages within this area. We do not register new patients from
the towns since these are well served by the town practices. We aim to
provide a full range of family care in a compassionate and professional
way.
The doctors employ ancillary staff to work in the practice. There are 3
qualified nurses who undertake the various nursing duties in the
surgery. There is a Health Care Assistant/Phlebotomist who performs
health checks, supports our nursing staff in chronic disease management
and takes blood samples. Mrs. Sue Gunn is the Practice Manager, Mrs.
Marilyn Richards is the Dispensary Manager and Mrs. Julia Miles is our
data supervisor/IT Manager and also deputises for our Practice Manager
in her absence. Mrs Gwen Roberts is the senior member of staff at the
Devoran Surgery. There are 8 general receptionists, 4 of whom have a
dispensing qualification, 2 of whom undertake most of the secretarial
duties and one of whom is the main telephonist for both surgeries.
In addition to the employed staff, Health Authority Community Staff also work from the Health Centre. We have two Health Visitors, six District Nurses and a District Midwife based with us. They have their own offices at the Health Centre. Their contact numbers are listed in the "Useful Numbers" section.
We are a dispensing practice and dispense drugs for patients who live in rural areas further than a mile from a chemist. Patients may take a prescription to a town chemist if they wish.All the doctors have completed the Cornwall General Practice Vocational Training Scheme. They are married with children..
Dr Mark Gripper qualified at the Middlesex Hospital in 1975 and joined the practice in 1980.
Dr. Russell Bolton qualified at Westminster Hospital in 1982. He joined the practice in 1987.
Dr Jean-Anne Evers qualified at Edinburgh Medical School in
1974. She has worked part-time in the practice since 1983.
Dr Tony Shaw qualified in Liverpool and joined the practice in 2004
as did his wife,
Dr Margie McDermott who also qualified in Liverpool and joined in
2004.
All the doctors are married with families.
DOCTORS' LISTS
Patients may see whichever doctor they choose regardless of which
doctor's name appears on their registration card. Whenever possible a
continuing problem is best dealt with by the same doctor.
STUDENTS
From time to time medical students are attached to the practice.
You may be asked if they may "sit in" at the consultation. Please do
not hesitate to refuse this request if you do not wish them to be
present. Nobody will be offended.
STAFF
The doctors employ ancillary staff to work in the practice. There are 3
qualified nurses who undertake the various nursing duties in the
surgery. There is a Health Care Assistant/Phlebotomist who performs
health checks, supports our nursing staff in chronic disease management
and takes blood samples. Mrs. Sue Gunn is the Practice Manager, Mrs.
Marilyn Richards is the Dispensary Manager and Mrs. Julia Miles is our
data supervisor/IT Manager and also deputises for our Practice Manager
in her absence. Mrs Gwen Roberts is the senior member of staff at the
Devoran Surgery. There are 8 general receptionists, 4 of whom have a
dispensing qualification, 2 of whom undertake most of the secretarial
duties and one of whom is the main telephonist for both surgeries.
The practice nurses perform many duties which include blood taking,
vaccinations, dressings, removal of stitches, ear syringing and giving
advice generally on preventative health care.
REGISTERING WITH THE PRACTICE
Our practice area covers the triangle between Redruth, Truro and Penryn. We care for patients from all the villages within this area. We do not register new patients from the towns since these are well served by the town practices. We aim to provide a full range of family care in a compassionate and professional way.All new patients are required to fill in a GMS1 form (available at reception) and are invited to attend for a “get to know you” appointment with the practice. Patients now register with the practice and are not placed on individual GP lists. However, you have the right to express a preference to receive services from a particular practitioner and this will be recorded in your medical notes.
Whenever possible a continuing problem is best dealt with by the same doctor.
An appointment system operates booking patients at
ten minute intervals. Appointments may be made at the surgery or by
telephone. We would appreciate it if you could observe the following
points:
a) If you are unable to keep an appointment, please inform the surgery.
b) Please let the receptionist know the nature and urgency of the
problem and they will do their best to accommodate you.
c) We never refuse to see urgent cases. These will normally be fitted in
at the end of the surgery.
d) We try to keep to appointment times. However, some problems take
longer and sometimes an emergency removes the doctor from surgery.
Please be patient.
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Monday |
8.40 11.00 |
Dr. J.A.R. Bolton |
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8.40 11.10 |
Dr. T. Shaw |
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9.00 11.30 |
Dr. J.A. Evers |
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8.30 12.45 |
Practice Nurse |
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8.30 1.00 |
Health Care Assistant |
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2.50 5.10 |
Dr. M.B. Gripper |
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2.30 5.15 |
Mrs. J. Simmons |
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2.00 5.30 |
Practice Nurse |
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1.30 5.00 |
Health Care Assistant |
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Tuesday |
8.40 11.00 |
Dr. J.A.R. Bolton |
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9.00 12.00 |
Practice Nurse |
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8.30 1.00 |
Health Care Assistant |
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9.00 1.30 |
Counsellor |
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12.45 5.00 |
Midwife |
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8.30 12.00 |
Stop Smoking Clinic |
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2.50 5.10 |
Dr. M.B. Gripper |
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2.00 5.15 |
Practice Nurse |
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Dr. McDermott and Dr. Shaw not in surgery, |
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Dr Evers not in surgery |
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Wednesday |
8.45 11.00 |
Dr. M.B. Gripper |
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9.00 11.20 |
Dr. J.A. Evers |
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8.30 12.00 |
Stop Smoking Clinic |
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8.30 12.30 |
Practice Nurse |
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2.40 5.00 |
Dr. T. Shaw |
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1.00 5.00 |
Practice Nurse |
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Dr. Bolton not in surgery |
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Dr. McDermott not in surgery |
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Thursday |
8.40 11.00 |
Dr. J.A.R. Bolton |
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8.40 11.00 |
Dr. T. Shaw |
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9.00 12.30 |
Practice Nurse |
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8.30 1.00 |
Health Care Assistant |
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9.30 4.30 |
Physiotherapist |
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3.00 5.20 |
Dr. J.A. Evers |
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2.30 4.50 |
Dr. J.A.R. Bolton |
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2.00 4.15 |
Practice Nurse |
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Dr. Gripper not in surgery |
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Dr. McDermott not in surgery |
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Friday |
8.45 11.00 |
Dr. M.B. Gripper |
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8.50 11.00 |
Dr. M. McDermott |
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8.30 2.45 |
Practice Nurse |
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1.30 5.30 |
Health Care Assistant |
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2.00 4.20 |
Dr. J.A.R. Bolton |
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2.00 4.20 |
Dr. T. Shaw |
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Dr Evers not in surgery |
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Dr. Gripper does insurance and driving medicals on a Friday afternoon. |
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Dr. Bolton does minor operations on Friday afternoons and |
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Dr. Shaw does minor operations on Thursday afternoons at Devoran |
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Whichever doctor is the duty doctor does a later surgery on Fridays. |
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The practice values telephone consultations/triage. |
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When you make a request to speak to a doctor the
receptionist/telephonist will ascertain the urgency of the request. Your
details will be taken including name, date of birth, telephone number
and a brief explanation of the problem.
If the request is urgent the call will be transferred to the duty
doctor. If the request is non-urgent the details are written into the
doctors/nurses message book for their attention after surgery.
All telephone consultations/information are recorded in the patient's
record.
Please telephone between 11.00.am and 4.00.pm.
Services at Chacewater Health Centre
PRESCRIPTIONS
A computer prints the prescriptions and monitors repeat prescriptions.
It also prints the labels for the items dispensed. The computers
prescription register contains all patients' names to enable us to
operate a safe, efficient prescribing system. Please make telephone
requests for repeat prescriptions on 01872 562201. This is a dedicated
24 hour line for repeat prescriptions only. It is a simple voice mail
message which is easy to use and most patients find very convenient. If
you do not like this way of ordering you may leave a written request or
a marked repeat prescription form at the surgery. Some patients fax
repeat requests.
Repeat prescriptions will be given for one month's treatment at a time.
Prescriptions are ready to collect two working days (not including a
Saturday or Sunday or bank holidays) after ordering.
The computer system is set to give the amount and frequency of drugs as
prescribed by the doctor, usually enough for one month. If prescriptions
are ordered early we may need to enquire the reason to ensure that the
correct treatment is being given. The normal time to re-order is during
the last week of the current prescription allowing the two working days
for processing and checking.
HOME VISITS
Please make requests for home visits only when the patient, through
illness, is unable to attend surgery. Visits are usually undertaken
after the morning surgery unless their nature is of an emergency.
We would appreciate if possible that the request be made early in the morning.
If a medical emergency arises out of hours, or between 1.00 - 2.00.pm, please telephone (01872) 560346 /562200 and your call will be automatically transferred to the answering service. The out of hours duty is covered by Kernow Urgent Care Services which is a well established system and all doctors working for KUCS are fully qualified GPs.
The health centre has toilet facilities for the disabled and there are no steps to negotiate. Disabled patients may be brought to the front door by car if necessary. Please ask for assistance from staff if you have any difficulty.
SPECIAL CLINICS
Incorporated in ordinary surgeries we offer various special services.
These include ante-natal checks, various chronic disease checks
including diabetic checks, well woman checks and health checks for men,
blood pressure checks, ischaemic heart disease monitoring, heart check
ups and wart clinics. The doctors also perform minor surgery and joint
injections. The practice nurses play an active role in many of these
special activities. The doctors are all fully qualified to provide
family planning services. Dr. Evers and Dr. McDermott fit coils. The
doctors do not undertake home deliveries.
Special Clinics:-
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Well Woman |
Hypertension & Coronary Heart Disease Prevention |
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Diabetic |
Asthma |
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Minor Operations |
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Verruca |
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The Practice nurses play an active role in many of these special clinics. In addition, the practice nurses perform many duties including blood taking, removal of stitches, vaccinations, dressings, ear syringing, taking smears and giving advice generally on preventative health care.
Doctors Gripper, Bolton, Evers and McDermott are all fully qualified to provide family planning services, including the fitting of coils. The doctors do not undertake home deliveries.
SHARING PATIENT INFORMATION
All staff have an obligation to safeguard the confidentiality of
personal information. This is governed by law, their contracts of
employment and, professional codes of conduct. Written consent must
always be obtained from the patient to divulge any information to a
third party. This will be kept in their medical records.
The Devoran Surgery
Quay Road, Devoran
Telephone (01872) 863189
Office hours 8.30.am - 6.00.pm Monday - Thursday
Fridays 8.30.am - 1.00.pm
For out of hours EMERGENCIES please telephone (01872)
560346/562200 and your call will be automatically transferred to the
answering service.
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To find the Devoran Surgery from Chacewater From Chacewater go up Kerley Hill to the crossroads, turn
right and carry on to the T-junction at Bissoe. Cross over the main road into Greenbank and on to Quay Road. |
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Monday |
9.00. - 11.00 |
Dr Gripper |
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3.30 - 5.30 |
Dr McDermott |
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Tuesday |
9.00. - 11.00 |
Dr Gripper |
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2.30 - 5.00 |
Dr Bolton |
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Wednesday |
9.00. - 11.00 |
Dr Shaw |
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3.00 - 5.00 |
Dr Gripper |
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Thursday |
9.15. - 11.30 |
Dr Evers |
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3.00 - 5.00 |
Dr Shaw |
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Friday |
9.00 - 10.30 |
Dr Bolton |
Repeat Prescriptions:
A computer prints the prescriptions and monitors repeat
prescriptions. It also prints the labels for the items dispensed. The
computers prescription register contains all patients' names to enable
us to operate a safe, efficient prescribing system. Please make
telephone requests for repeat prescriptions on 01872 562201. This is a
dedicated 24 hour line for repeat prescriptions only. It is a simple
voice mail message which is easy to use and most patients find very
convenient. If you do not like this way of ordering you may leave a
written request or a marked repeat prescription form at the surgery.
Some patients fax repeat requests.
Repeat prescriptions will be given for one month's treatment at a time.
Prescriptions are ready to collect two working days (not including a
Saturday or Sunday or bank holidays) after ordering.
The computer system is set to give the amount and frequency of drugs as
prescribed by the doctor, usually enough for one month. If prescriptions
are ordered early we may need to enquire the reason to ensure that the
correct treatment is being given. The normal time to re-order is during
the last week of the current prescription allowing the two working days
for processing and checking.
Please telephone between 11.00.am and 4.00.pm.
OUR RESPONSIBILITY TO YOU AS A PATIENT
· You will be greeted courteously
· You have a right to confidentiality
· You have the right to see your medical records subject to the
limitation of the law.
· You will be seen the same day if your problem is urgent
· You will be seen by your own doctor whenever possible
· You will be informed if there will be a delay of more than 20 minutes
for your appointment
· You will be referred to a consultant when your GP thinks it necessary
· You will be given the result of any test or investigation on request
or at your next appointment.
· Your repeat prescription will be ready for collection within two
working days of your request
· Your suggestions and comments about the services offered will be
considered sympathetically and any complaints dealt with quickly.
YOUR RESPONSIBILITY TO US AS A PATIENT
· Please treat all staff with the same respect we are all just doing
our job.
· To attend appointments on time or give the practice adequate notice
that they wish to cancel. Someone else could use your appointment!
· Do not ask for information about anyone other than yourself.
· Tell us of any change of name, address or telephone number, so that
our records are accurate.
· Only request an urgent appointment if appropriate. Home visits should
only be requested if you are really too ill to attend the surgery, and
night visits should be for emergencies only. Please be punctual, but
be prepared to wait if your own consultation is delayed by an unexpected
emergency.
· Please allow sufficient time for your consultant's letter or the
results of any test to reach us.
· When patients are asked to give two working days notice for repeat
prescriptions, please give us this time as it is to allow for accurate
prescribing.
· Do let us know whenever you feel we have not met our responsibility to
you.
· We would, of course, be pleased to hear when you feel praise is due as
well.
We hope that you will enjoy good health whilst a patient of the
practice.
COMPLAINTS PROCEDURE
The doctors and staff will try to provide the best treatment for all
patients at all times. If anyone has a complaint about the treatment
they have received we provide a surgery based complaints procedure.
All complaints will be investigated by the practice manager or the
doctor in the practice nominated to deal with complaints. All complaints
will be responded to within 5 days and investigated and reported back to
the patient within 4 weeks. This procedure is part of the NHS system for
dealing with complaints and has been approved by the PCSA. If you feel
your complaint has not been satisfactorily dealt with you have the right
to complain formally to the PCSA. We can advise you of the procedure
should you feel this is best for you.
We welcome any suggestion on how we can improve the services we offer.
VIOLENT OR AGGRESSIVE BEHAVIOUR
Unacceptable behaviour that causes harm or fear of harm to any person
within the surgery, its car parking area and grounds, will not be
tolerated.
Practice procedures following any incidence of violence or aggressive
behaviour will be:-
· To review the incident with the practice partners in order to
determine it's severity
· To determine if the patient should be removed from the practice list
forthwith.
· To decide if a written warning should be given
· To take no further action as the matter has been sufficiently dealt
with by the advice already given.
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Emergencies out of hours |
01872 560346 |
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Chacewater Appointments/Enquiries |
01872 560346 |
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Devoran Appointments/Enquiries |
01872 562200 |
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24 Hour Repeat Prescriptions |
01872 562201 |
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District Nurses |
01872 561437 |
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Health Visitors |
01872 561204 |
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NHS Direct |
0845 4647 |
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NHS Direct online |
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Central Cornwall Primary Care Trust |
01726 77777 |
An on-call telephone service answer our calls between 1.00pm - 2.00pm,
if your call is an emergency they will contact the duty doctor.
There is no direct number for patients direct to the Devoran Surgery.
Calls are taken at the central practice switchboard in Chacewater. If
you need to speak to a doctor or staff member they will telephone you
back.